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Ratings and Reviews Report

The ratings & reviews report provides the detailed information about order's ratings and reviews in the specified stores.

Report fields:

Name Details
Order reviewed at Date when the order is reviewed (format: yyyy-MM-dd)
Platform order ID ID of the order provided by the Otter platform
Brand Name of the brand
Location Name of the location where the order was processed
Store ID ID of the store, the same as in the input
Channel Ordering channel, e.g. Uber Eats, DoorDash, etc.
Order rating Customer's rating of the order
Order review Customer's review of the order
Order Review ID ID of the review which can be used to reply or schedule a reply to a review