Ratings and Reviews Report
The ratings & reviews report provides the detailed information about order's ratings and reviews in the specified stores.
Report fields:
| Name | Details |
|---|---|
| Order reviewed at | Date when the order is reviewed (format: yyyy-MM-dd) |
| Platform order ID | ID of the order provided by the Otter platform |
| Brand | Name of the brand |
| Location | Name of the location where the order was processed |
| Store ID | ID of the store, the same as in the input |
| Channel | Ordering channel, e.g. Uber Eats, DoorDash, etc. |
| Order rating | Customer's rating of the order |
| Order review | Customer's review of the order |
| Order Review ID | ID of the review which can be used to reply or schedule a reply to a review |